Call us: +1 758 456 6560

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Our Soufriere branch at Sir Darnley Alexander Street is now permanently closed.

Dear Valued Clients,

Please note that our Soufriere branch at Sir Darnley Alexander Street is now permanently closed.

For your convenience, kindly visit the locations listed below for all your general insurance needs:

VIEUX FORT BRANCH

2ND FLOOR – VIEUX FORT MALL, NEW DOCK ROAD

TEL : (758) 454-8515

Email: unitedinsurance@jebergasse.com


CASTRIES BRANCH

J E BERGASSE BUILDING, VIDE BOUTEILLE

TEL : (758) 456-6560

Email: unitedinsurance@jebergasse.com

We apologise for any inconvenience this permanent closure may cause. We remain dedicated to providing the highest level of service and look forward to serving you at our other locations.


File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Your vehicle registration number and details of any other vehicles or people involved
  • Details of any injuries

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • Copies of your driving licence
  • A copy of the police report (if applicable)
  • Contact details of any witnesses

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your vehicle.
  • If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
  • If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
  • If another person is at fault, we will look to recover any costs. (including the deductible)
  • If you are considered to be at fault, we will liaise directly with the other party/parties involved.
Single Image (2)

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson
File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Your vehicle registration number and details of any other vehicles or people involved
  • Details of any injuries
Damage

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • Copies of your driving licence
  • A copy of the police report (if applicable)
  • Contact details of any witnesses
Single Image (5)

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your vehicle.
  • If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
  • If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
  • If another person is at fault, we will look to recover any costs. (including the deductible)
  • If you are considered to be at fault, we will liaise directly with the other party/parties involved.

Ways to submit a claim

Envelope

Email

Submit your completed claim forms and documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

pin

Walk-in

Please visit your local office to receive information and personal assistance.

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